Refund and Returns Policy

Thank you for shopping at Smart Key Gen. We strive to ensure our customers receive high-quality digital products and exceptional service. Please review our Refund and Returns Policy carefully to understand how we manage refund requests for software keys and digital licenses.

1. Eligibility for Refunds

Since our products are digital and delivered via email immediately after purchase, we cannot offer refunds in the following cases:

• If the license key or software has been successfully delivered.
• If the key has been activated or used.
• If the product does not meet the customer’s specific needs or is incompatible with the user’s system (please check compatibility before purchase).

2. Refund Requests

Refunds may be considered in certain cases if:

• You encounter technical issues with the key (non-working key) within 48 hours of purchase.
• We are unable to provide a working replacement key within 5 business days.

For all eligible refund requests, please contact us at [email protected] with the following information:

• Order number
• A detailed description of the issue, including screenshots if possible

3. Replacement Policy

If you encounter an issue with your license key, we will first attempt to resolve the problem by providing a replacement key or troubleshooting assistance. Refunds will only be considered if a replacement cannot be provided.

4. Processing Time

Once we confirm your eligibility, refunds or replacements may take up to 7 business days to process. Refunds will be issued back to your original payment method.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at [email protected]. We’re here to help and will do our best to resolve your issue promptly.